Terms and Conditions
Journey Confirmation
•Customers will receive a “Journey Acknowledgement” email after payment. It is your responsibility to verify the details.
Responsibility for Missed Flights
•RideNow Ltd is not liable for missed flights due to traffic, weather, accidents, or other delays.
•Passengers should plan to arrive at the airport 2 hours before departure.
•Travel insurance is recommended.
Passenger Responsibilities
•No refunds will be given to passengers who fail to wait for their driver.
•Passengers must ensure their luggage fits the vehicle booked. Contact customer service for clarifications.
•All luggage must be secured in the vehicle’s boot.
Animals
•Carriage of animals must be agreed upon at booking. Animals must be secured in appropriate crates.
Journey Routes
•The driver determines the route, but requests for alternate routes can be made.
Flight Details
•Provide accurate UK arrival times, not departure details. Notify RideNow of flight delays as soon as possible.
Vehicles and Third-Party Transport
•RideNow Ltd may use third-party services or upgrade vehicle types if needed.
Policies
Waiting Time
•Standard waiting time at airports is 1 hour from flight landing. After this, charges apply at £30/hour pro rata.
•Customers can request a specific collection time but will not get additional waiting time.
Tolls and Parking
•Tolls and up to 1 hour of parking are included in online quotes.
Amendments
•Must be made via email or phone and confirmed by email. Amendments cannot be arranged with drivers.
Cancellations
•Cancellations require 24 hours’ notice. An admin fee of £7 or 10% (whichever is higher) applies.
•Refunds will not be issued for:
•No-shows for pre-paid journeys.
•Cancellations made with less than 24 hours’ notice.
Contact Details for Urgent Issues
•For cancellations or urgent matters, email and call the out-of-hours number if needed: 02382250509.
For any disputes or special requests, contact RideNow Ltd customer service.
Southampton Taxis – Reliable, Professional, Always On Time.
Serving Southampton and beyond with 24/7 taxi services you can trust.
Address
8 Shirley Towers, Milner Court, Southampton, SO15 2PD